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authorDaniel Veillard <veillard@src.gnome.org>2006-06-06 13:27:03 +0000
committerDaniel Veillard <veillard@src.gnome.org>2006-06-06 13:27:03 +0000
commit69839ba1974ba8a7e996652bb2f7865de33b366f (patch)
tree8a397b96e9dada77ba6d1378dfbddfa317536e26 /doc/bugs.html
parent080152c9017a0ee4b97149d54f85fea3ab348b6d (diff)
downloadlibxml2-69839ba1974ba8a7e996652bb2f7865de33b366f.tar.gz
preparing release of 2.6.25 Daniel
* configure.ini NEWS doc//* libxml.spec.in : preparing release of 2.6.25 Daniel
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@@ -7,62 +7,60 @@ H1 {font-family: Verdana,Arial,Helvetica}
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A:link, A:visited, A:active { text-decoration: underline }
-</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo" /></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XML C parser and toolkit of Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="html/index.html">Reference Manual</a></li><li><a href="intro.html">Introduction</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="docs.html" style="font-weight:bold">Developer Menu</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="news.html">Releases</a></li><li><a href="XMLinfo.html">XML</a></li><li><a href="XSLT.html">XSLT</a></li><li><a href="xmldtd.html">Validation &amp; DTDs</a></li><li><a href="encoding.html">Encodings support</a></li><li><a href="catalog.html">Catalog support</a></li><li><a href="namespaces.html">Namespaces</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="examples/index.html" style="font-weight:bold">Code Examples</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="guidelines.html">XML Guidelines</a></li><li><a href="ChangeLog.html">Recent Changes</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li><li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li><li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li><li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://www.blastwave.org/packages.php/libxml2">Solaris binaries</a></li><li><a href="http://www.explain.com.au/oss/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://libxmlplusplus.sourceforge.net/">C++ bindings</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading4">PHP bindings</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://libxml.rubyforge.org/">Ruby bindings</a></li><li><a href="http://tclxml.sourceforge.net/">Tcl bindings</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Bug Tracker</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make a
-point of fixing them in a timely fashion. The best way to report a bug is to
-use the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Gnome
-bug tracking database</a> (make sure to use the "libxml2" module name). I
-look at reports there regularly and it's good to have a reminder when a bug
-is still open. Be sure to specify that the bug is for the package libxml2.</p><p>For small problems you can try to get help on IRC, the #xml channel on
-irc.gnome.org (port 6667) usually have a few person subscribed which may help
-(but there is no garantee and if a real issue is raised it should go on the
-mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a> for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a> (<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,
-please visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated Web</a> page and
-follow the instructions. <strong>Do not send code, I won't debug it</strong>
-(but patches are really appreciated!).</p><p>Please note that with the current amount of virus and SPAM, sending mail
-to the list without being subscribed won't work. There is *far too many
-bounces* (in the order of a thousand a day !) I cannot approve them manually
-anymore. If your mail to the list bounced waiting for administrator approval,
-it is LOST ! Repost it and fix the problem triggering the error. Also please
-note that <span style="color: #FF0000; background-color: #FFFFFF">emails with
-a legal warning asking to not copy or redistribute freely the informations
-they contain</span> are <strong>NOT</strong> acceptable for the mailing-list,
-such mail will as much as possible be discarded automatically, and are less
-likely to be answered if they made it to the list, <strong>DO NOT</strong>
-post to the list from an email address where such legal requirements are
-automatically added, get private paying support if you can't share
-informations.</p><p>Check the following <strong><span style="color: #FF0000">before
-posting</span></strong>:</p><ul><li>Read the <a href="FAQ.html">FAQ</a> and <a href="search.php">use the
- search engine</a> to get information related to your problem.</li>
- <li>Make sure you are <a href="ftp://xmlsoft.org/libxml2/">using a recent
- version</a>, and that the problem still shows up in a recent version.</li>
- <li>Check the <a href="http://mail.gnome.org/archives/xml/">list
- archives</a> to see if the problem was reported already. In this case
- there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">registered
- open bugs</a>.</li>
- <li>Make sure you can reproduce the bug with xmllint or one of the test
- programs found in source in the distribution.</li>
- <li>Please send the command showing the error as well as the input (as an
- attachment)</li>
-</ul><p>Then send the bug with associated information to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a> list; if it's really libxml
-related I will approve it. Please do not send mail to me directly, it makes
-things really hard to track and in some cases I am not the best person to
-answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">requests MUST be sent to
- the list or on bugzilla</span> in case of problems, so that the Question
- and Answers can be shared publicly. Failing to do so carries the implicit
- message "I want free support but I don't want to share the benefits with
- others" and is not welcome. I will automatically Carbon-Copy the
- xml@gnome.org mailing list for any technical reply made about libxml2 or
- libxslt.</li>
- <li>There is <span style="color: #E50000">no garantee of support</span>, if
- your question remains unanswered after a week, repost it, making sure you
- gave all the detail needed and the information requested.</li>
- <li>Failing to provide information as requested or double checking first
- for prior feedback also carries the implicit message "the time of the
- library maintainers is less valuable than my time" and might not be
- welcome.</li>
-</ul><p>Of course, bugs reported with a suggested patch for fixing them will
-probably be processed faster than those without.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a> may actually
-provide the answer. I usually send source samples when answering libxml2
-usage questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated documentation</a> is
-not as polished as I would like (i need to learn more about DocBook), but
-it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
+</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C Logo" /></a><a href="http://www.redhat.com/"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/"><img src="Libxml2-Logo-180x168.gif" alt="Made with Libxml2 Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XML C parser and toolkit of Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="html/index.html">Reference Manual</a></li><li><a href="intro.html">Introduction</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="docs.html" style="font-weight:bold">Developer Menu</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="news.html">Releases</a></li><li><a href="XMLinfo.html">XML</a></li><li><a href="XSLT.html">XSLT</a></li><li><a href="xmldtd.html">Validation &amp; DTDs</a></li><li><a href="encoding.html">Encodings support</a></li><li><a href="catalog.html">Catalog support</a></li><li><a href="namespaces.html">Namespaces</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="examples/index.html" style="font-weight:bold">Code Examples</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="guidelines.html">XML Guidelines</a></li><li><a href="ChangeLog.html">Recent Changes</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="http://mail.gnome.org/archives/xml/">Mail archive</a></li><li><a href="http://xmlsoft.org/XSLT/">XSLT libxslt</a></li><li><a href="http://phd.cs.unibo.it/gdome2/">DOM gdome2</a></li><li><a href="http://www.aleksey.com/xmlsec/">XML-DSig xmlsec</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://www.blastwave.org/packages.php/libxml2">Solaris binaries</a></li><li><a href="http://www.explain.com.au/oss/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://libxmlplusplus.sourceforge.net/">C++ bindings</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading4">PHP bindings</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://libxml.rubyforge.org/">Ruby bindings</a></li><li><a href="http://tclxml.sourceforge.net/">Tcl bindings</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Bug Tracker</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>Well, bugs or missing features are always possible, and I will make apoint
+of fixing them in a timely fashion. The best way to report a bug is touse the
+<a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">Gnomebug
+tracking database</a>(make sure to use the "libxml2" module name). Ilook at
+reports there regularly and it's good to have a reminder when a bugis still
+open. Be sure to specify that the bug is for the package libxml2.</p><p>For small problems you can try to get help on IRC, the #xml channel
+onirc.gnome.org (port 6667) usually have a few person subscribed which may
+help(but there is no garantee and if a real issue is raised it should go on
+themailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xml@gnome.org">xml@gnome.org</a>for libxml, with an <a href="http://mail.gnome.org/archives/xml/">on-line archive</a>(<a href="http://xmlsoft.org/messages">old</a>). To subscribe to this list,please
+visit the <a href="http://mail.gnome.org/mailman/listinfo/xml">associated
+Web</a>page andfollow the instructions. <strong>Do not send code, I won't
+debug it</strong>(but patches are really appreciated!).</p><p>Please note that with the current amount of virus and SPAM, sending mailto
+the list without being subscribed won't work. There is *far too manybounces*
+(in the order of a thousand a day !) I cannot approve them manuallyanymore.
+If your mail to the list bounced waiting for administrator approval,it is
+LOST ! Repost it and fix the problem triggering the error. Also pleasenote
+that <span style="color: #FF0000; background-color: #FFFFFF">emails witha
+legal warning asking to not copy or redistribute freely the informationsthey
+contain</span>are <strong>NOT</strong>acceptable for the mailing-list,such
+mail will as much as possible be discarded automatically, and are lesslikely
+to be answered if they made it to the list, <strong>DO NOT</strong>post to
+the list from an email address where such legal requirements areautomatically
+added, get private paying support if you can't shareinformations.</p><p>Check the following <strong><span style="color: #FF0000">beforeposting</span></strong>:</p><ul><li>Read the <a href="FAQ.html">FAQ</a>and <a href="search.php">use
+ thesearch engine</a>to get information related to your problem.</li>
+ <li>Make sure you are <a href="ftp://xmlsoft.org/libxml2/">using a
+ recentversion</a>, and that the problem still shows up in a recent
+ version.</li>
+ <li>Check the <a href="http://mail.gnome.org/archives/xml/">listarchives</a>to see if the
+ problem was reported already. In this casethere is probably a fix
+ available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxml2">registeredopen
+ bugs</a>.</li>
+ <li>Make sure you can reproduce the bug with xmllint or one of the
+ testprograms found in source in the distribution.</li>
+ <li>Please send the command showing the error as well as the input (as
+ anattachment)</li>
+</ul><p>Then send the bug with associated information to reproduce it to the <a href="mailto:xml@gnome.org">xml@gnome.org</a>list; if it's really
+libxmlrelated I will approve it. Please do not send mail to me directly, it
+makesthings really hard to track and in some cases I am not the best person
+toanswer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">requests MUST be sent
+ tothe list or on bugzilla</span>in case of problems, so that the
+ Questionand Answers can be shared publicly. Failing to do so carries the
+ implicitmessage "I want free support but I don't want to share the
+ benefits withothers" and is not welcome. I will automatically Carbon-Copy
+ thexml@gnome.org mailing list for any technical reply made about libxml2
+ orlibxslt.</li>
+ <li>There is <span style="color: #E50000">no garantee of support</span>,
+ ifyour question remains unanswered after a week, repost it, making sure
+ yougave all the detail needed and the information requested.</li>
+ <li>Failing to provide information as requested or double checking firstfor
+ prior feedback also carries the implicit message "the time of thelibrary
+ maintainers is less valuable than my time" and might not bewelcome.</li>
+</ul><p>Of course, bugs reported with a suggested patch for fixing them
+willprobably be processed faster than those without.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xml/">the list archive</a>may
+actuallyprovide the answer. I usually send source samples when answering
+libxml2usage questions. The <a href="http://xmlsoft.org/html/book1.html">auto-generated
+documentation</a>isnot as polished as I would like (i need to learn more
+about DocBook), butit's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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